If something's wrong with your order, here's how we fix it. We've been doing this eight years and we've never argued about a return.
CALLOUT: The short version: if something is wrong with your cake, tell us within 24 hours and we'll make it right. Refund, replacement, or store credit — your choice. We've been doing this for eight years and we've never argued about a return.
We bake cakes by hand. Sometimes things happen: a glaze separates, a transit bump leaves a dent, a flavor doesn't come together the way it should. When that's our fault, we own it.
Email orders@honeybunnies.bakery within 24 hours of pickup or delivery, attach a photo if you can, and tell us what went wrong. We'll respond within one business day with one of these:
• Full refund to your original payment method
• Replacement cake at no additional cost, on the next available bake day
• Store credit for the order amount, valid 12 months, no expiration on use
STANDARD ORDERS
Signature cakes, mini Bundts, and gift boxes can be canceled for a full refund up to 48 hours before your scheduled pickup or delivery. Inside of 48 hours, we charge a 50% cancellation fee — ingredients are already portioned and the bake slot is locked.
CUSTOM ORDERS
Custom cake orders require a 50% deposit at booking. The deposit is fully refundable up to 14 days before the event. Inside 14 days, the deposit is non-refundable since we've already sourced specialty ingredients and dedicated the calendar slot.
The remaining balance is due 7 days before the event and is fully refundable up until that date.
CATERING & EVENTS
Catering deposits (25%) are refundable up to 30 days out. Inside of 30 days, deposits are non-refundable. Within 14 days, the full booking amount is non-refundable. We can almost always reschedule a date — talk to us before you cancel and we'll find a way.
• Taste preferences. If you tried a flavor you didn't love, we're sorry — but we can't take a half-eaten cake back. Reach out anyway and we'll usually offer a discount on your next order.
• Storage damage. If a cake was left in a hot car or refrigerated against our advice and degraded, that's not something we can refund.
• Custom orders past the deadline. Once we're inside the 14-day custom window, deposits are committed.
• Respond within 24 hours, often same day
• Treat you like the regular we want you to become
• Send a free mini Bundt with the next order if something went sideways
• Tell you exactly what we're doing differently next time
CALLOUT: Questions? The fastest way is to email orders@honeybunnies.bakery or call (817) 555-0182 during open hours. Both are answered by a real person on our team — usually within an hour.